Please select the appropriate shipping rate upon checkout. Note: Shipping costs WILL NOT be refunded on returned items.
We hope you love your purchase. If not, feel free to send it back to us! Items are eligible for return if:
Any items that are made-to-order are not eligible for return as they are customized and specific to the customer.
If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.
To return an item by mail, please include the order receipt along with a reason for returning and mail it to the return address on your package.
Also, we suggest that you send items back using USPS or UPS along with an insured tracking number. We are not responsible for items that are lost while in-transit to us.
Once we receive your items they will be processed within 1-3 business days at which time you will receive a full refund to your card for the price of the item and any applicable taxes.
Shipping charges are non-refundable and you are required to pay for return shipping.
In the event that an item does not fit properly, you’re entitled to an exchange for the same item in a different size. Exchanges must meet the same criteria as returns.
To exchange an item please visit our Contact Us page and request to exchange an item. When exchanging items, ZonlyLooman.com will charge you for the new item and will ship according to our Shipping Policy. Once we receive the item being exchanged, your card will then be refunded the full amount of the new item. We do this to ensure that you receive your new item in a timely manner while also ensuring we receive your exchange. If the item being exchanged is not received within 15 days of the original order then the amount charged will not be refunded and you will be allowed to keep the original item as well as the new item.
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.
ALL merchandise bought on sale can not be returned.